Q. Where are you guys based?
A. We’re based on the Gold Coast, Queensland.
Q. I’m in Victoria – does that matter?
A. Nope. We sell our products all over Australia. With some products we might guide you to the nearest distributor, but we’ll help you find the best solution.
Q. How do I arrange an equipment trial?
Q. What equipment can I get funding for?
Q. Why do I need to complete trial request and client information forms?
A. These forms play a very important role to the trial process. The forms gather vital information which is required to make sure the right equipment is being requested and trialled. They are forwarded onto our in house therapist to check sizing and accesories, they also help us in booking appointment times. The more information we can gather, the more we are equipped to help both the client and therapist.
Q. Do you trial equipment? If so, where?
A. Yes we trial equipment! We are a Gold Coast based company, however we cover the whole of QLD. We are constantly on the road conducting road shows, (making sure the remote/rural do not miss out!!)
Q. Do you own the trial equipment?
A. Yes, we own all of our trial equipment! This gives us greater flexiblity then many other suppliers.
Q. Do you hold stock?
A. We hold stock of our most popular products, other stock is ordered on recieving a purchase order.
Q. Do you have regular product/demo days?
A. YES we do!! If you are interested in attending our lastest product demo day. please contact our office for the next date and venue!! We also visit local universities and present on paediatric equipment choices/ the disability sector/ funding for equipment etc.
Q. Can you offer advice on where I can get funding??
A. We are more than happy to advise on funding options, and depending on what piece of equipment it is, where you live and your child’s diagnosis we can offer the most suitable funding body.
Q. Can you provide a fully trained product specialist for trial of equipment?
A. Yes, we have an in house Occupational Therapist, an advisory physiotherapist and all staff members come from a disability back ground. The whole team at Special Needs Solutions are specifically trained in equipment and are more than capable to help out with any questions you may have! So gives a call..